Hi Tracy,
Thank you so much for taking the time to provide us with your feedback and experience with SHO. We’re sorry to hear that you are yet to receive your order, and that the Sports Bottle pre-orders have been pushed back. We are doing everything possible to receive our delivery as soon as possible and we will keep you informed of any updates.
Unfortunately, the review email is automatically sent across to you after a certain time has passed after you've placed your order. We obviously don't expect you to review a product you haven't received yet. Apologies for any inconvenience caused.
However, I hope you love your new Sports Bottle when you do receive it and I hope we can turn the 1 star rating into 5 stars :)
If you have any questions, please pop us across an email to support@shoreusable.com and we'll be able to help.
Best wishes,
Ellie
Hi Rachel,
Thanks for your review.
I'm really sorry to hear that you weren't happy with the size of your engraving.
Unfortunately, due to the curvature of the bottle and the equipment used, our engraver only has a small space to work with (the same width as our SHO logo) before this starts to effect the text so they will fit the engraving to that area as big as possible but they won't be able to make it larger/smaller upon request - my apologies for this!
Our logo is 35mm x 50mm so our engraving will be the same size as this.
We do advise of this in our FAQs on our website so it sounds like you may have missed this. Apologies for any inconvenience caused.
If you have any questions, please pop an email across to support@shoreusable.com and we'll be able to help :)
Best wishes,
Ellie
Hi Paula,
Thank you so much for your glowing review! We really appreciate it!
If there is ever anything we can do for you or if you have any questions, just send an email to support@shoreusable.com and we’ll be able to help you out.
Have a great day!
Best wishes,
Ellie
