Hi Ben, thanks for providing your feedback and we're sorry to hear you had a delay with your order and our response. I can see it was due to an issue with DHL delivering the parcel, and my colleague has sent a replacement out to you. Again apologies for the delay and please pass on an extra chin rub to your pooch from us.
“My dogs absolutely love this and also not too hard for my chihuahua to crunch. No problem with poo's and never a scrumble left in the bowl. Like the fact that they do large bags and posted and received so quickly (if the DHL driver can be bothered to walk up my drive)”