Hi Robert, Sorry you did not realise we were closed over the Christmas period. We did try to make it clear by having a banner at the top of every page on our site explaining this and it was also in our delivery information but apologise if you felt mislead by this. I hope the discount code I have emailed you will make your next purchase with us more pleasant. Sorry again if you felt mislead. - Putnams Team
“A very useful addition to my sofa but I personally found it rather firm, although I do have existing neck problems. However, after removing most of the stuffing and loosely rewinding the remainder, it is now very comfy indeed. Clearly, the stuffing I removed can be saved in case it needs to be re-introduced at a later date. Wish I'd bought this item before I bothered with all the expensive bolster cushions! The only reason it doesn't get 5 stars is because the weight prevents it from being machine washed.”
“The head rest was too firm for me, so I changed the stuffing with a pillow I already have, they are both perfect now, my pillow is firmer and works as a good lumber support, and the head rest is less bulky and very comfy now.”
