Hi Fiona, Thank you for your recent review and sorry this has happened. We can organise for the missing items to be resent out to you or refunded, please email us with your order number and preference and we can get this sorted as soon as possible. Kind Regards, Charlotte
“In addition I ordered the mug gift box, I’m not sure i needed it, but it’s nice when giving for a gift…but the mugs come in a secure cardboard box anyway…”