Hi Belinda, if you reach out to us on a support ticket we can arrange for another cake to be sent out asap or refunded. Thanks for your feedback regarding the box. Our KONG box isn't sold as a tough box, KONG do sell tough toys but additionally sell soft toys as well. We have 2 other boxes for tough chewers, the Tough and The Tuff Dog Birthday box, it sounds like one of these boxes would be more suitable for your dog for future reference.
“Had everything we needed, a cake , personised card, toys and snacks. Our pupper loved it and it even came with a little hat. The packaging is themed and Inside is very photogenic with a big happy birthday . Only thing I would suggest is a bit more variety as it was mainly balls. They were birthday balls however which made it special. Would deffo recommend !”
