I am so sorry that this has happened.
We used to cover the outer packaging but we made a decision to remove any excess packaging for purely environmental reasons.
So, we advise all customers in their sales confirmation that the packaging is visible and to make sure any little ones are distracted. This message is in bold text to highlight it.
We also put the same message on the despatch confirmation.
In addition, we give all customers the free option to have it delivered to a local store so that the customer can collect at their leisure.
There is also the option to have the item delivered to any different address of their choosing .
I am so sorry that this has happened, it has happened to me before and I know how angry and frustrated I was.
But we do try in every way to give the customer the opportunity to avoid this scenario.
“Lovely pram smaller than I thought really well made , wouldn’t say it is suitable for a 7 years old as started would 3 to 5 personally , my 3 year old is going to love it on Xmas day x”
“My daughter loves this pushchair which we bought for her 5th Birthday. I did think it was gonna be a bit bigger than what it is but is fine. I nearly bought this pushchair from Amazon which was more expensive and you had to buy the accessory pack separately so I am glad I found this website first.
Delivery was very quick and I would definitely recommend this pushchair and play like mum website.”
“I’m disappointed in the pram. We have just made it up. I didn’t realise the carry cot folds up to make the pushchair. I think it just looks a bit ‘cheap’”
“I was expecting this to be nicer than your average pram because it was a silver cross, when put together it was....WOW! Even better than I was expecting.
Absolutely beautiful, my little girl is going to love this on Xmas day. X”
