The ITIL 4 Specialist - Drive Stakeholder Value course covers key topics like service level-agreement design, multi-supplier management, relationship management, customer and user experience design, customer journey mapping, and more. Individuals can expect to walk away with the tools required to drive user engagement and boost internal and external stakeholder satisfaction.
The ITIL® Specialist: Drive Stakeholder Value (DSV) course is one of five courses required to achieve ITIL 4’s Managing Professional (MP) designation.
This 3-day virtual classroom course covers a wide range of methods that will enable IT professionals to interact with stakeholders to influence and improve the overall customer/user experience.
The DSV course focuses on these key ITIL 4 practices:
Relationship management
Portfolio management
Service request management
Supplier management
Business analysis
Service level management
Service catalog management
Service Desk
ITIL is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Pink Elephant is globally accredited by PeopleCert to provide ITIL courses for the certification programme.
About Pink Elephant EMEA:
Pink Elephant is a global thought leader in the IT Service Management industry with almost 40 years of experience. With advisory and IT services, Pink Elephant draws the best out of its clients, by translating knowledge and creativity of the people in these organisations into tangible results. Pink Elephant operates in more than 10 countries and assists organisations across the globe to create synergy between business and IT with our Training, Consulting, IT Support and Technology services.
Visit Product PagePhone:
01183240620
Email:
info@Pinkelephant.co.uk
Location:
Central Point, 25-31 London Street, Reading,
Central Point, 25-31 London Street, Reading
Berkshire
RG1 4PS
