5ft Pot Grown Fraser Fir Christmas Tree Reviews

3 Rating 2 Reviews

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

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Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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How was our Service?

“I ordered a 5-foot potted tree and received one that is less than 4 feet tall (including the pot). But worse than that, it is so crooked it can't stand up on its own, it can only be leaned against a wall, and because it's firmly rooted into the pot, there's not much to do about it. I informed the driver immediately but he said that was all he had. He said I could just "rearrange the soil" after watering and straighten it, but I tried that after he left and it just does not budge. Then I emailed immediately (as invited to in the delivery email)l but it's a week later and still no reply. I've followed up several times via email and called 4 or 5 times over the past week, but still zero response via email and each time I call, I get only a recorded message, "Your call is very important to us," but not so important that someone will answer the phone because the call is forwarded to a voicemail box, which I'm then informed is full, and then it hangs up on me. It would be funny if it weren't so infuriating. We ended up having to just go out and buy another tree, which is much larger and more beautiful and cost far less. I've learned a lesson the hard way and will never order a tree from this company again. It was recommended to us by a friend but I've told them about our experience and how abysmal it has been.”

1 Helpful Report

Posted 2 years ago

Dear Customer, Thank you for your feedback. It's an extremely busy year and we thank you for your patience. I have forwarded your message to the team who will contact you shortly. Sorry for the delay.

Posted 2 years ago

“Beautiful tree. Sheds a lot of needles.”

Helpful Report

Posted 3 years ago