3 Porthminster Mews, Cornwall Reviews

1 Rating 1 Reviews

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PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

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Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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Did you and your dog receive a warm welcome? no

Did you feel your stay was good value for money? no

Would you like to add any more feedback about your stay? The apartment includes four vouchers for the Harbour Hotel. We used the spa and gym and visited the restaurant for dinner one evening. However, we went to the hotel for breakfast on the last day and was met with a very rude man in the bar who was not acco

“We arrived at 3 Porthminster Mews on 6th August - beautiful views of the beach and the apartment itself is much smaller than the photos portrayed but sufficient for a family of four. The car parking is very tight, and is positioned on a very busy road, so quite noisy and a little unsafe with a narrow path to walk on with a dog. I had specifically asked Pets Pyjamas for accommodation within walking distance to a nice beach. We were incredibly disappointed to find that the beach near us did not allow dogs during the day. The nearest dog friendly beach was about 25 minutes walk away and was extremely small and packed with dogs and their owners. The tide came in around lunch time which meant you could only stay until just after lunch. I contacted Customer Service but all I received was a link to dog friendly beaches - which was out of date and did not help us at all. I arranged holiday though Pets Pyjamas because it promotes 'the perfect dog friendly holiday'. Very disappointed and would not book through this company again.”

Helpful Report

Posted 2 years ago

Dear Ms Hodson, Thank you for your feedback. I’m really sorry to hear that you’ve had a less than stellar experience with our customer experience team. We pride ourselves on providing the best possible service, and it sounds like we missed the mark this time around. I’ll make sure your feedback is passed on so we can better our performance. I hope you will give us another chance and contact us again when you’re ready for your next dog-friendly stay! Very Best Wishes, Codie from PetsPyjamas 🐾

Posted 2 years ago