De Vere Cotswold Water Park, Gloucestershire Reviews

4.4 Rating 45 Reviews

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PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

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Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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Mrs Jennifer Bacchus

Verified Reviewer

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Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? Would definitely recommend.

“Lovely location with plenty of walking and swimming options. Hotel is very welcoming of fur pals. Rooms are large and comfortable. Dog bed, blanket and water bowl provided. COVID impact meant changes to housekeeping (room not refreshed at all during stay) and booking a breakfast time slot but this didn’t detract from the overall enjoyable experience.”

Helpful Report

Posted 3 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? Thank you to Tiffani @PP for organising

“We stayed with our 2 boys in a ground floor lakeside room on the way to Cornwall. easy room access with the dogs especially for the bed time pit stop. Fantastic lake side walks & lots of lovely local pubs for dinner. We went to the Bell at Sapperton - beautiful. Would definitely come back- thank you”

Helpful Report

Posted 3 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? no

Would you like to add any more feedback about your stay? A little annoyed about the pool rules- must book and pay for a treatment to use to pool even though we had paid £200 to stay at the hotel for one night- a little disappointing. Didn’t make any sense.

“Lovely hotel- our room was not the cleanest sadly, was extremely hot, no aircon only a plug in fan, could not leave the dogs in there at any time, no fridge & the dogs eat raw food so had to leave it with reception who were reluctant to keep it in their fridge”

Helpful Report

Posted 3 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? Lunch menu could be improved. Tasty food like sausage and mash or hunters chicken or burritos would be good.

“The lakes are simply stunning. Our room was lovely and had a great view. We were on the ground floor and had easy access outside with our dog. Would like to see a more incentive menu for food for lunch - we had burgers but they weren’t v exciting tbh. Staff were all lovely especially reception who made a huge fuss of our dog. Breakfast was different due to Covid - time limit of 30 mins isn’t enough but at least you were given a take away bag and could take food and drink back to your room to finish. We will definitely be back, although tempted to go self catering next time.”

Helpful Report

Posted 3 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? no

Would you like to add any more feedback about your stay? Covid Regs were adhered to, and staff were implementing the rules. some other guests ignored social distancing rules/one way systems.

“I was advised when I checked in that the room we had been allocated was a ‘new adapted dog friendly’ room, however, we had no patio or access to the garden as advertised/sold - just a small window, which made it difficult to let our dog out when needed (ie. first thing in the morning/last thing at night) Room was big, but the bed was uncomfortable and pillows were flat, there was also no air con, which meant our room was warm during the recent ‘heatwave’. It didn’t feel like it was good value for money. The hotel was also noisy; we could hear doors opening & closing and other people’s TV & Music! As the hotel was at capacity we were not able to change room, and a personal service was not given. Hotel was clean, and breakfast was good. However, we were not told that we only had 30mins for breakfast! The dog bed, towel, bowl & treats were a nice touch. The location & the grounds of the hotel are lovely.”

Helpful Report

Posted 3 years ago

Dear Mrs Mills, I am disappointed to hear you were not happy with your stay and have raised this with our Properties Team who will be reaching out to the property partner on your behalf. I hope this doesn't deter you from booking with us in future again and taking advantage of the many benefits we offer including dogs stay free, 24/7 free vet line access and access to our Priority Paws loyalty programme partners. Very best wishes, Aimee

Posted 3 years ago