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De Vere Cotswold Water Park, Gloucestershire Reviews

4.4 Rating 45 Reviews
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PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

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Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

Did you and your dog receive a warm welcome? no
Did you feel your stay was good value for money? no
Would you like to add any more feedback about your stay? We won't be back with the dogs.
The hotel was only expecting one dog instead of two, as had been booked. The dog bed & bowl provided were very cute, although a little small for our dog(s). The dinner booking didn't take into account dogs & we were put at a high table, in a thoroughfare, so one of our dogs, in particular, was disturbed every time someone came in & out of the restaurant. We were unable to comfort him, as we couldn't reach him. Eventually, we were moved to a table in a corner, but it was very stressful & we couldn't relax. The staff didn't seem particularly comfortable around dogs either. We couldn't take the dogs in for breakfast, so ended up having to put them in the car instead whilst we ate. Breakfast was hurried because of this. There was a lot of noise throughout the night, again disturbing us & the dogs. On the plus side, the warm dog showers outside were a lovely touch & the long walks on the doorstep were perfect!
Helpful Report
Posted 2 years ago
Dear Gina, Thank you for taking the time to leave feedback from your recent stay at De Vere Cotswold Water Park, we are disappointed to hear your experience wasn't at all as good as it should have been. We pride ourselves not only on our wonderful Pet Concierge Team, but also on the fantastic properties we work with, so we are sorry we didn't get it quite right on this occasion. De Vere Cotswold Water Park has always been very popular for us, and as you can see from the reviews on our website, our customers are generally very happy with the hotel. We are therefore sorry to hear this wasn't quite the case on this occasion. We work very closely with all our hotels so we will pass your comments onto the management team there, and continue to keep an eye on things to ensure everything is running smoothly. So thank you for bringing this to our attention, we really appreciate it. PetsPyjamas
Posted 2 years ago
Did you and your dog receive a warm welcome? yes
Did you feel your stay was good value for money? yes
Would you like to add any more feedback about your stay? Just brilliant reception staff
We couldn't have felt more welcome with our dogs. They were looked after by the reception staff while we went for a swim. They were welcome in the dining areas and greeted enthusiastically wherever we went. We will be coming back as soon as our schedules allow.
Helpful Report
Posted 2 years ago
Did you and your dog receive a warm welcome? yes
Did you feel your stay was good value for money? no
This hotel did not disappoint. Very dog friendly, the reception staff made a fuss of our girls on arrival & they were presented with a wrapped up treat of their own. Dog bowls in abundance in the public areas. The room we had had a wonderful view of the lake, on ground floor with easy access to let the girls outside, 2 comfy dog beds, dog bowls & dog towels. We are supper in the old boat house, menu a little limited but the service was friendly & efficient plus the food that we choose was very good. The highlight was definitely the location - a choice of many dog friendly walks of all different durations. The service from PetPyjamas was first class, thank you.
Helpful Report
Posted 2 years ago
Did you and your dog receive a warm welcome? yes
Did you feel your stay was good value for money? yes
This was our first hotel trip with our dog Rusty, the hotel staff were amazing, g facilities were fantastic! They made us feel really welcome and we had a great 2 days.
Helpful Report
Posted 2 years ago
Did you and your dog receive a warm welcome? yes
Did you feel your stay was good value for money? yes
Great location for walking dogs. From 30 mins to full on 8mile walk. Hotel was very dog welcoming. Dogs allowed in bar/lounge areas in hotel and restaurant. Another bar, pizza restaurant, cafes on site too. Lots of dogs so you don't feel awkward about yours.
Helpful Report
Posted 2 years ago
Did you and your dog receive a warm welcome? yes
Did you feel your stay was good value for money? yes
Would you like to add any more feedback about your stay? None!
The PetsPyjamas team managed to book this for us last minute and we had a great time. We initially had an issue with our room but the hotel staff sorted it out very quickly despite them being so busy during Valentine’s weekend! A very dog friendly hotel where we could bring our pup to dine with us and the staff even gave our pup a dog biscuit! The surrounding area had a nice water side walk too. Would recommend for a nice break away.
Helpful Report
Posted 3 years ago
Did you and your dog receive a warm welcome? yes
Did you feel your stay was good value for money? yes
We recently stayed at the above hotel with our Cockapoo. We had a lovely room; the staff were very attentive and made a lot of fuss of our dog. We would certainly think about using the hotel again.
Helpful Report
Posted 3 years ago
Did you and your dog receive a warm welcome? yes
Did you feel your stay was good value for money? yes
Would you like to add any more feedback about your stay? Just a fabulous break in fabulous surroundings
It was fabulous , great room , staff amazing and so helpful nothing was to much trouble for them will definitely go again .view from my room was beautiful , to wake up too was amazing
Helpful Report
Posted 3 years ago