The Lifeboat Inn, Norfolk Reviews

4.5 Rating 19 Reviews

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Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? Very well organised through Pets Pyjamas. Means your dog goes free if you book with them.

“Very inviting & friendly staff, rooms are not particularly spacious especially if you have a dog but very nice all the same. Good shower, big bathroom. Breakfast and dinner very good. Hotel is in a superb location for walking and nice and quiet location. We will definitely visit again.”

Helpful Report

Posted 1 year ago

Did you and your dog receive a warm welcome? yes

“Our room was beautiful and full of character. The staff were all lovely and looked after us well. Our dog Murphy had a full sausage for breakfast each day which he loved. The food was freshly cooked and plentiful and the dining room was buzzy and informal with loads of doggie customers.”

Helpful Report

Posted 1 year ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“I had a fantastic stay, over Newyear at the Life Boat, lovely clean room, food and entertainment was brilliant and the staff so friendly and helpful. The Lifeboat is so dog friendly we hope to stay again Newyear 2023.”

Helpful Report

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? Because I am coeliac and required a strict gluten free diet . The service I received was excellent . There was nothing that was too much trouble for the staff

“We had a lovely time at the lifeboat Inn , Norfolk Everything about the weekend was perfect . The inn itself was lovely and the staff were very friendly and helpful . The food was excellent , the meals were very hot , well prepared . The service was excellent !! We will defiantly go back again .”

Helpful Report

Posted 2 years ago

Hi Valerie, Thank you for your kind words, we’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your booking. We look forward to the next time we’re able to book you again. Best Wishes, Trish from PetsPyjamas 🐾

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? no

Would you like to add any more feedback about your stay? no

“Beautiful setting , very easy for dog walking and staff are excellent especially since there are not many of them . Although I had a downstairs room it was a bit cramped and bed was hard (personal preference) the worst problem I had was very little sleep due to the green light that was unnoticeable during the day was very bright in the dark... if you go to the lifeboat take blackout eye protection”

Helpful Report

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? You will definitely not die of hunger or thirst at this venue!

“Arrived on 18th July (!!) for 4 nights dinner, bread and breakfast. Two rooms, one family friend and one giant chihuahua. One room had some stand-up fans, which had little effect on the high temperatures, but our room had a plug-in a/c unit which worked well. Our room had no view to speak of, which we knew on booking. Rooms were of adequate size, good bathroom and shower (very powerful !), and a very comfortable bed. All staff made us very welcome throughout our stay. Staffing levels were low, and cheerful multi-tasking with a smile maintained services for 99% of the time. Breakfasts were amazing, as were all meals. Our chihuahua, Blu, enjoyed being free to go anywhere in the Inn (except the kitchens ofcourse), and received more than his fair share of fuss and attention from other canines, their owners and staff. We would definitely stay there again, probably not in the hottest season though.”

Helpful Report

Posted 2 years ago

Thank you for the 5-star review! We value your feedback and can’t wait to book you again.

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“Superb three night stay last week. Lifeboat by name, Lifeboat by nature. The staff throw themselves into rescuing their visitors from life's stormy seas. The Lifeboat Inn is a haven of comfortable, clean accommodation. The food is scrum diddly dum. The bar area is welcoming and there are plenty of nooks in which to relax in armchairs and do the crossword. Our dogs were well catered for and there are several walks from the doorstep for early morning, and late evening dog walks.”

Helpful Report

Posted 2 years ago

Thank you for the 5-star review! We value your feedback and can’t wait to book you again.

Posted 2 years ago

Did you and your dog receive a warm welcome? no

Did you feel your stay was good value for money? no

Would you like to add any more feedback about your stay? Don’t stay in William West room with your dog. The Inn needs more staff and customer relation training. The use of text when your room is ready would be useful. They may like to think about guests signing a chitty when putting things on the room bill

“We arrived a couple of hours before check in and were told in no uncertain terms that check in was 3pm with no friendly greeting or saying they would advise us when it was ready. Unfortunately our room, William West, was far too small and totally unsuitable for 2 adults and a Golden Retriever who was unable to turn around when walking around the bed. It was also so very hot despite the weather, which was generally no more than 18 degrees C outside. Ochre was panting all the time despite the open windows and fan. The room was on the first floor and poor Ochre, with hip dysphasia, struggled and at times refused to use them. The bed was comfy and the large bathroom was lovely with a rain shower and bath. Breakfasts were delicious with plenty of choice and my husband enjoyed his evening meal of gammon although my Green Thai curry was nothing special. Staff appeared stressed and very busy and the waitress made us very aware of her distress., trying to juggle waitressing and reception during breakfast. Our bill at check out was wrong with someone else’s dinner and drinks put on it. We were not asked to sign any chittys for putting anything on the room. The bill was soon sorted but although asked if I would leave a gratuity on the keypad I declined. I was not asked if I’d enjoyed my stay.”

Helpful Report

Posted 2 years ago

Thank you for getting in touch with feedback from your recent stay at The Lifeboat Inn, Norfolk we are disappointed to hear your experience wasn't at all as good as it should have been. We pride ourselves not only on our wonderful Pet Concierge Team, but also on the fantastic properties we work with, so we are sorry we didn't get it quite right on this occasion. The Lifeboat Inn, Norfolk has always been very popular for us, and as you can see from the reviews on our website, our customers are generally very happy with the hotel. We are therefore sorry to hear this wasn't quite the case on this occasion. We work very closely with all our hotels so we will pass your comments on to the management team there, and continue to keep an eye on things to ensure everything is running smoothly. So thank you for bringing this to our attention, we really appreciate it.

Posted 2 years ago