The Golden Lion Hotel, Cambridgeshire Reviews

4 Rating 10 Reviews

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Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? no

Would you like to add any more feedback about your stay? We have many dog owning flWe have many dog walking friends who will ask ask about our holiday and I am afraid that I will not recommend either the hotel or your company. Do you not check out all details of recommended hotels before adding them to your re

“We were given small,dark room at top of staircase leading to front outside door used by all hotel rooms. Subsequently our dog was on alert and barking on hearing people outside our door. First night problem worsened when late that night residents tried to get into our room using key. Our dog went ballistic. We had 3 nights of interrupted sleep. Also on arrival we asked where we could walk dog during nighttime to go to loo as could not see garden area. Told there was a courtyard, which had artificial grass and would be closed off during night. It was suggested Riverside few mins away. Would you like to walk a dog in darkness in pyjamas at 4 am for her to go to loo? Considering this hotel is recommended by you I find the above problems need to be addressed. Manager was made aware of our problem with our room but hotel was full so unable to change room. Said he would sort something out for us? Nothing changed on our bill either so feel very unhappy about this hotel experience. The original booking made for us by our daughter was a disaster due to error on behalf of booking dept. This vacation was supposed to pacify us to rectify mistake. Unfortunately it has made us even more unhappy.”

Helpful Report

Posted 3 years ago

Hello Irene, We are disappointed to hear your experience wasn't at all as good as it should have been. We have emailed the hotel regarding your stay and I will be in touch in due course. Lauren

Posted 3 years ago

Mrs Shirley Wilgrove

Verified Reviewer

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Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“We had 3 nights at the Golden Lion St Ives Cambs. The staff were all pleasant, polite and efficient, could not fault them. The hotel has a calm and relaxing atmosphere and comfortable well appointed rooms. The only minus was the parking although there are plenty of public parking places close to the hotel. Our little dog was well catered for and settled into her surroundings well.”

Helpful Report

Posted 3 years ago