Bailiffscourt Hotel & Spa, West Sussex Reviews

4.8 Rating 35 Reviews

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Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? no

Would you like to add any more feedback about your stay? Expensive but worth it. Dogs truly welcomed and staff amazing x

Author didn't leave any comments.

Helpful Report

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? Would have been nice to have one area in the extensive grounds where dogs could be “off lead”.

“Lovely hotel, excellent food and great service - what more could we ask?”

Helpful Report

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“We had a short 2 night stay at this charming hotel. It is very unique set in lovely surroundings I loved it. Food great, staff made us very welcome, cannot fault it at all. Perhaps it is worth saying that the beach is very stony which made it hard work for the dogs when the tide was in, but the mud flats were great when out.”

Helpful Report

Posted 2 years ago

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“An amazing welcome for Mavis from the moment we stepped out of the gravel with a dog bowl at the door and a biscuit in reception! The food and service were excellent with a dedicated series of lounges for dining with your dog - I actually preferred these to the main restaurant, much more cosy. Great location just minutes walk from Climping beach and an easy hour walk to Littlehampton (road free). The spa was busy but had good facilities - excellent facial and massage, would definitely go back for this!”

Helpful Report

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“We enjoyed a two-night stay; a really interesting property that works pretty well for dog owners with lots of space for exercising the dogs and access to a pebbly beach. Great food and attentive staff.”

Helpful Report

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“We really enjoyed our stay, the room was large and very comfortable. Food and service was amazing. Our dog also enjoyed her trip! Would recommend and hope to visit again.”

Helpful Report

Posted 3 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“This is our fifth visit. As always staff are polite and go out of their way to help you. Rooms are all beautiful. Spa is one of the best I have visited. Food is innovative and delicious.”

Helpful Report

Posted 3 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? no

Would you like to add any more feedback about your stay? No...see above

“The hotel is beautiful and great location and staff are very friendly. However, the accommodation and service was poor. We went for THREE nights. We were given a room initially that was very tired looking, dark and in the eves of a cottage. Poor plumbing kept us up most of the night if anyone used the toilets in rooms below. After complaining...they kindly moved us the next morning to a more modern room in another building which was lovely. However, our 14yr old was given a bed that was for a very young child and therefore it meant I had to sleep on it, while he slept in our double bed and I had two very difficult nights sleep. Sadly the hotel could not give us a larger room as they were fully booked. Also we had a dog we could not eat in the main restaurant ( which is perfectly understandable) and sat in the lounge...which was fine but service was poor as they tended to forget we were there. We luckily only ate dinner the first night in the hotel...and we found it very over priced. Our son ate from the adult menu...which was a three course meal and we paid roughly £70 for him alone. As the children's menu was very limited and portions were small. Overall, not the most restful weekend we had hoped for. However, our dog had a great time..and the Spa treatments were excellent...;-)”

Helpful Report

Posted 3 years ago

Dear Rob, Thank you for taking the time submit feedback from your recent stay at Bailiffscourt Hotel & Spa, West Sussex; we are disappointed to hear your experience wasn't at all as good as it should have been. We pride ourselves not only on our wonderful Pet Concierge Team, but also on the fantastic properties we work with, so we are sorry we didn't get it quite right on this occasion. Bailiffscourt Hotel & Spa has always been very popular for us, and as you can see from the reviews on our website, our customers are generally very happy with the hotel. We are therefore, sorry to hear this wasn't quite the case on this occasion. We work very closely with all our hotels so we will pass your comments onto the management team there, and continue to keep an eye on things to ensure everything is running smoothly. So thank you for bring this to our attention, we really appreciate it. Thank you, Lauren

Posted 3 years ago