The Old Swan Hotel, North Yorkshire Reviews

4 Rating 42 Reviews

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Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“1st time in this dog friendly hotel but it won’t be our last. All staff very friendly and accommodating. Room was large and very clean. Food good even had a sausage for the dog. Close to Harrogate town centre and all amenities.”

Helpful Report

Posted 3 years ago

Mrs Carrie Mccluskey

Verified Reviewer

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Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“Our stay was good. All staff we came across we friendly. The evening meal in the restaurant wasn't great, the carrot and coriander soup was watery and tasteless to be honest but our mains (salmon salad and a burger) were lovely. The hotel really needs a fair bit of modernisation as its tired looking especially upstairs. The rooms could do with aircon as when you shower its unbearable to stay in the room afterwards. There is a small fan in the rooms which helped a little. We couldn't find any outside bins for our dogs poop bag to dispose of which isn't great but they do have a water bowl outside foe the dogs to drink from.”

Helpful Report

Posted 3 years ago

Dear Mrs Mccluskey, I am disappointed to hear you were not happy with your stay and have raised this with our Properties Team who will be reaching out to the property partner on your behalf. I hope this doesn't deter you from booking with us in future again and taking advantage of the many benefits we offer including dogs stay free, 24/7 free vet line access and access to our Priority Paws loyalty programme partners. Very best wishes, Aimee

Posted 3 years ago