The Old Swan Hotel, North Yorkshire Reviews

4 Rating 42 Reviews

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Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“As we have never visited Harrogate before we will defiantly be returning and staying at the Old Swan Hotel. The staff were very friendly and helpful from the start of our visit to when we left. The room and hotel were both clean. The bar staff were very friendly and helpful too.”

Helpful Report

Posted 1 year ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“Warm welcome from the minute we arrived especially for the dog. Room spacious and clean, bathroom a little dated with rust on the radiator and around the bathroom mirror! Nice added extra of dog bowl and mat in the room for the dog. Ate in the bar for dinner, limited menu and although the food was ok it was nothing special, husbands steak very good but the pie of the day was very ordinary. Breakfast was very good and even the dog got sausages. Good selection of continental breakfast. Hot food to order and brought to your table. Because we had the dog with us we had to eat in the bar. The huge bonus to this hotel is the staff. All of them very friendly and helpful”

Helpful Report

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? no

“Rooms are dated but clean. Dogs are welcomed but not allowed everywhere. Lift was out of order when we stayed and we were three flights up at the back of the hotel. Arnold is 15 (105 in dog years) and the climb was too much but the staff were kind and helpful and moved us closer to the ground. The hotel overall has a feel of having been impressive and glamorous but is now a tad dated. In sumnary, showers lovely and powerful, breakfast nice, staff very friendly, parking in hotel grounds is £10, good location but not sure we’d stay again as rooms aren’t great.”

1 Helpful Report

Posted 2 years ago

Would you like to add any more feedback about your stay? said it all above

“This was once a lovely victorian Hotel catering to the upper/middle classes coming to Harrogate for the healing waters for which Harrogate e was renowned. It is a little worn now but still, a lovely place to stay as the rooms are of a generous proportion and the public rooms still maintain that air of grandeur albeit as I say a little bit faded. The staff are all friendly and helpful and breakfast is good and solid and will set you up for the day ahead. The bedrooms again retain that splendid air of generosity of space and the rates are seriously competitive. All in all a great place to stay where the cost will not break the bank and you are bang in the middle of Harrogate with parking available. I'll be back again no doubt.”

1 Helpful Report

Posted 2 years ago

“What a beautiful place to stay in Harrogate - in a very quiet and exclusive residential area, close to the Valley Gardens and the town centre. The hotel is classically comfortable, bordering on old-fashioned, but it's easy to imagine Agatha Christie there; we loved it. It was fantastic to be able to take the dog, but a shame not to be able to take him into the restaurant. The only negative comment we'd make was that the staff didn't seem very happy (lukewarm welcome, very few smiley faces), and they didn't seem very good at running a hotel - we would have loved to eat restaurant food on the terrace, but were only offered the bar menu. Just because we have a dog doesn't mean we want to eat burgers. I'd stay there again though simply because of where it is.”

1 Helpful Report

Posted 2 years ago

Did you and your dog receive a warm welcome? no

Would you like to add any more feedback about your stay? The hotel is not geared up for dogs. No bins for bags.

“Tired, in need of renovations, living on previous reputation.”

1 Helpful Report

Posted 2 years ago

Dear Ms Malkin Thank you for providing your honest feedback, it is much appreciated. Best wishes Codie from PetsPyjamas 🐾

Posted 2 years ago

Did you and your dog receive a warm welcome? no

Did you feel your stay was good value for money? yes

“A lovely hotel, in a great location, that it would seem has been somewhat neglected by its group-owned management chain. The decor was somewhat dated and in need of some TLC. The staff were friendly and doing their best in what seemed like a scenario of underfunding and lack of training. There were no real concessions to dogs other than they could be in the bar (not the restaurant), where the menu is fairly limited. The grounds were great for walking in but not a bin to be found anywhere. The room was fine and clean. I have stayed at The Swan in the past and it was a Grand Hotel Experiance, today it's acceptable and reasonable value but that's disappointing when the setting lends itself to so much more. Having stayed before I thought the price of the room was really great value when I booked, but after my stay, I realized the price of the rooms is reflected in the standard of the experience. If I had not gone with high expectations I wouldn't have been as disappointed.”

Helpful Report

Posted 2 years ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“What else can you say about the Old Swan Hotel other than what a beautiful place to stay. Located only a few minutes from the town centre where there are plenty of nice bars and restaurants to choose from. The staff were very nice and couldn’t do more for us on arrival. We had a dog with who was very welcome in the bar areas, bowls were provided in the room and outside, and with all the history of Agatha Christie staying here you make your own story and take away lots of amazing memories. Overall I would recommend staying here to anyone Alan,Helen,and Benji 3/9/2021”

Helpful Report

Posted 3 years ago