New Place Hotel, Hampshire Reviews

4.3 Rating 109 Reviews

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Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“Lovely place, nice walks within grounds with our dog. Booked a superior room. It was not! carpets seen better days, leaking radiator. Shower head leaked .no soap to wash hands. (We did ask for soap,and gave us one straight away) nothing in the room for the dog. Not the best place to take your dog.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience of staying at New Place Hotel 🐾 We hope that you did have a lovely time, although we are sorry to hear some things didn’t quite hit the mark. We will pass on your feedback, and hope we will welcome you on another Pet-away soon! The PetsPyjamas Team

Posted 1 year ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“Hi we stayed at the Hotel for 1 night only, with our 11 yr old Staffy Roxi. The hotel & the grounds were amazing, and the room, which is separate from the main building was very nice. Clean, well placed & all the amenities connected to the Hotel seemed ideal, even though we did not have time to use them all. We used the bar area for drinks in the evening, and for a nice full breakfast, as we were allowed to take Roxi into the bar area, which was nice. We will definitely go there again. Please don't take much notice of the bad reviews, as the Hotel, all the staff were great, from the receptionist to the bar & kitchen staff, and the cleaners, Thanks Phil, Theresa & Roxi (Exeter, Devon).”

Helpful Report

Posted 1 year ago

Thank you so much for your review, and we are so pleased you and Roxi had an amazing time at New Place Hotel 🐾 We love to hear that you enjoyed the grounds and want to return! We will pass on your kind comments, and hope we will welcome you on another Pet-away soon! The PetsPyjamas Team

Posted 1 year ago

Did you and your dog receive a warm welcome? no

Did you feel your stay was good value for money? no

“Pictures on add look fine ,but what you get is not ,as there is about 100 rooms etc outside and main building rooms small inside ,, staff and food not all that ,service seems the left does not know what the right is doing as our dessert came before main course ,shame only stay the one night as cancelled the next night”

Helpful Report

Posted 1 year ago

Hi Colin, We are so sorry to hear that you did not have a positive experience at New Place Hotel. Our customer service team is reaching out to you so we can look into the matter. The PetsPyjamas Team

Posted 1 year ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? Staff very friendly

“Super staff! Outstanding food! Beautiful grounds and building. Really lovely place and dog friendly. Thank you to everyone for giving us a fabulous stay ❤️”

Helpful Report

Posted 1 year ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? no

Would you like to add any more feedback about your stay? The free dog food offer is misleading as you only get this free food when you subscribe to receive the dog food regularly. I was under the impression the free dog food would be in our room. It would be nice to have dog friendly touches the room eg treats/ bowl/ bed etc. luckily we’d brought all of these

“Positives: the evening meals were lovely, staff were extremely friendly and helpful, the grounds were perfect for our dog. Negatives: the bathroom wasn’t clean when we arrived and our TV didn’t work. The room was basic and small. We were given money off our bar bill due to these issues. The self service breakfast room was cramped and the breakfast was ok but not very warm. The birthday plate I had asked for didn’t materialise.”

Helpful Report

Posted 1 year ago

Catharine Richardson

Verified Reviewer

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Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“Beautiful place, lovely small walk round the grounds, food was amazing, staff behind the bar and waiting on could do with some training, but overall had a great stay and would definitely recommend this place to stay.”

Helpful Report

Posted 1 year ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? Some confusion over complimentary travel pack of Caboodle dog food not issued by hotel advised should be sent direct to home address by Pets Pyjamas?

“Hotel was lovely although room smelt a little stuffy. Evening food was good, breakfast on second day a little disappointing, also felt a little forgotten being seated in bar and no sausage for our dog as advertised. Evening bar staff very pleasant and welcoming.”

Helpful Report

Posted 1 year ago

Did you and your dog receive a warm welcome? no

Did you feel your stay was good value for money? no

Would you like to add any more feedback about your stay? A friendly welcome initially and my dog was given a treat but that's where it ended. Nothing in the room for my dog, other places I've stayed have had dog bowls treats and sometimes a bed or towel for a dog. First day there was no one around for breakfast and because I wasn't allowed in the dining room or buffet room I had to wait 20mins to be helped, even though I had given a time I'd be having breakfast. 2nd day much better service but once 2 other guests left the bar where we could eat with dogs and I was on my own the music was turned off and it was made clear I should leave. Also no dog bins near main building and a lot of drama over me asking for a bottle of water at reception. I'm sure if I was in a couple it would have been a better experience but being a solo traveller hasn't usually been an issue. Food was great though, bar staff friendly, room was comfortable albeit quite dark, small and dusty. Wasn't quite the relaxing experience I was looking for.

“A beautiful location and the food was great but overall a bit disappointing. Set up to cater more for weddings and corporates and whilst I could bring my dog there were no specific provisions to make it dog friendly, and I had to breakfast alone in a room with no atmosphere.”

Helpful Report

Posted 1 year ago