“Vitamines are usable. But service of Performance Lab was terrible. Shipment was not arranged according to instructions and custom clearance cost huge amount.
Total costs of vitamines including shipment and custom clearance was three times higher than list price.”
Vladimir, we completely understand your frustration here.
Some countries' customs have the authority to hold an inspect shipments. We're really sorry this has tainted your experience shopping with us. Thanks for your patience on this one and we appreciate you choosing us for your Vision supplement.
We hope this hasn't put you off, but of course, we understand if it's just not going to work for you in the future. Thanks for this feedback, we are always looking to improve, and that includes the carriers we use. Unfortunately, customs is one we have no control over.
Miranda, we're really pleased to hear your vision is improving and that you love our product—this is music to our ears!
We hear you on the price point. The reason we're a little bit more than some, is purely down to the quality of our ingredients, and the research that goes into each formulation. We wouldn't ever want to cut corners with cheaper sources, or under-dosing ingredients. That could compromise results, and you guys would pick up on that immediately and rightly call us out for it. We don't want that!
One thing that may help get that cost down or you, is signing up to our 4 month subscription. This will bring the cost per month down from £39 per bottle to £26.52. It may be worth considering?
Thank you so much Miranda for taking time out to leave us this review, if there's anything else we can help with, please do get in touch.
Hey Bernat,
Thanks so much for this review, you're absolutely right. Our Vision supplement supplies all the ingredients to help protect our eyes from blue light along with helping to sharpen vision and support long-range eye health.
We hope you're all good Bernat, we can see you've been with us a while, thanks for choosing us each time!
“Vision supplement is the only supplement that seems to work. Although I have ordered the vision four times this being a Canadian company they add a surcharge to my visa. Also, the last time I ordered the company suspected me of making a fraudulent charge. Like the one product but doing business with performance lab I would give one star”
Hi Kenneth,
Thanks so much for taking the time to leave us a review. We are delighted to hear that you have been enjoying the benefits of Vision.
I am very sorry to hear you have received an additional charge and had a failed payment. I will reach out to you directly to discuss this.
“Please ensure that Fedex will not organise the delivery in Australia using Aramex, for their delivery service is extremely poor. My last order almost got lost for they just left the box in a place where they can be stolen. The delivery man did not read the instruction at the gate how to contact us so we can meet them at the gate. I work from home Mon-Sat....so he has no right to insist that I am not home and just dumped the parcel whereever they want”
Hi Marj, thanks so much for leaving us a review! We're really sorry to hear that your experience of the delivery service was poor. We are currently working with our delivery partners in Australia to ensure they are delivering nothing but a top quality service to our customers so this is really disappointing. Our plan is to have our own direct delivery service across Australia in coming months so we hope that any issues of this kind will no longer affect our customers. I can see that you have been a loyal customer with us over the past 3 years, so thank you! We hope you continue to love the products and experience the amazing benefits!
Hi Loretta, thanks for your feedback. Some customers notice results sooner than others, but we do recommend trying the product for a full 30 days before evaluating.
“I have tried Vision once, then without Vision for over a couple of months and now trying it again. There is an improvement in night vision and hand-eye coordination. The product is what you expect from Performance Lab good quality, clean with efficacy ingredients.”
