Hey Michael, we really appreciate your patience with this.
We've recently experienced a surge in demand for our NutriGenesis® Multi, which has led to some unexpected delays from our manufacturer. Unfortunately this has resulted in your delivery being delayed.
The good news is this is all sorted now. Stock levels are replenished and we're processing orders as normal. I can see Louise from our team has issued your order and is keeping a close eye on your delivery. That should be with you very soon Michael, and again, we appreciate you sticking with us whilst we get this sorted for you.
You're totally right though, now is not the time for a review on the product! So let's raincheck that for the moment!
Thanks again for your understanding Michael—we really appreciate it.
Dennis, it's great to hear from you! Firstly, it's nice to have the opportunity to thank you for your custom. You've been with us for what—four years now? Thanks for choosing us again and again, we appreciate that.
Secondly, thanks for this fantastic endorsement of our Men's Multivitamin. We're proud to be part of your daily routine and we're glad it's working for you. We appreciate you taking time out to leave us this review and helping to spread the word! Have a great day Dennis.
“Several capsules were leaking in the bottle. Not just one or two but six so far. Tells me quality control is lacking which makes me wonder about the rest of the product.”
Hi Michael, thanks for bringing this to our attention. We pride ourselves on our high standards so this is disappointing to hear and we’ll be looking into this.
If it’s ok with you, we’ll be in touch to get a few more details from you and rectify the situation.
In the meantime, as long as the seal was still in tact on the bottle, the capsules that aren’t affected are still perfectly safe to consume. Of course, that said, this isn’t an acceptable situation and we apologize this product hasn’t reached you in the condition we would like it to. We’ll be in touch to sort it.
Thanks for giving us the heads up on this, speak soon!
“It appears to be a good multi vitamin which is hard to find but I would only continue it if they made a version of it without iron. If one needs iron no problem but iron overload is problematic for me.”
Hey Tim, thanks for your honest feedback on our multi, this is all useful to us.
We understand your concerns around iron. For men, the daily recommendation by public health bodies is 9-10mg of iron per day. But we know that everyone is slightly different, and many factors can influence daily intakes and absorption rates.
Because iron is an essential mineral for many functions, we’ve included it in a very small amount to cater for individuals that may not consume enough iron in their diets. Also, iron absorption can be hindered by a variety of dietary factors, such as tea and coffee consumption, which may reduce overall serum levels.
We absolutely value your feedback Tim and will take this on board for future reformulations. In the meantime, you may wish to take a 2 capsule serving per day rather than 4. This will still offer adequate nutrition but with a reduced level of daily iron.
Hey Cecil, we think your review got cut off there. But judging by the 5 stars, whatever it's doing - it must be a good thing! So we're happy about that too!
Cecil we can see you've been with us a while, so thanks for taking time to leave us a review. It's always great to hear from our regulars. And this gives us the opportunity to say thanks to you for your regular and loyal custom. We know there's a lot of choice out there, so we really do appreciate it.
Hi Gregory, Thank you very much for your feedback and taking the time to leave us a review.
We are sorry to hear that the Multi have not worked for you this time. We would love to find out more about your experience. I will reach out directly to discuss further. Thank you!
Hey Jay, that's great! We often hear that our customers notice a difference in their nails and hair when taking our multivitamins. Thanks for sharing, we really appreciate it!
