“after return,phoned to be picked up, & asked for the step to be provided due to a disability, told the driver was on his way but didnt have step on mini bus, offered by the office to wait longer & driver would return after pick up. When he arrived he said to try & use front seat as it was a lower access step,after a struggle my wife was able to climb in but was a painful experience. Will not use your services again as this was our second visit in three months, Same on return leg first time.”
Thanks for your feedback. I'm sorry to hear this. We will speak to the car park to understand why the step was not on the mini bus, as all mini busses that car park operates have them.
“Getting there and them taking us to the airport was spot on. Everyone was friendly, made the journey to the airport easy, and smooth.
However coming back wasn't so easy. We phoned to say we were ready for them to pick us up which they said they would be there soon. So we waited, and waited, no sign. 25 minutes later my partner phoned and he said they'd just picked up a load of people and they'd be back again soon. So we waited and they came back, it's only that one partner went to read the front of the mini bus that we knew it was them, the name of the company was tiny on the minibus. A bunch of people who had been waiting 2 minutes all jumped in before us and our 2 kids. We had to squeeze in with my little boy sat on my knee. I think you should definitely make the signage on your vehicles bigger. A 35 minute wait with 2 small children was not ideal after a 3.5 hour flight.”
“staff are very friendly and welcoming, it's easy to find, only reason why I gave 3 stars is we had to wait for 45minutes in the cold with our 4 year old at 2am-2:45am in the morning, they said when you land just call but they didn't say the mini bus only seats 6 and there's only one driver so you have to wait for him to do trips back and forth”
“I didn't find your parking lot. Incorrectly marked information, no directions. Navigation took me to industrial estate when I didn't fund any car park.
I experienced great stress.”
I'm sorry to hear this. Everyone seems the find the car park OK, and we also provide the telephone number on the booking confirmation so that you can also call the car park for any directions / issues.
