“When we arrived we were not met at the airport but told that the service wasn’t available that night and to take the car to the office and we’d need to walk to the airport - with three heavy bags. I think some type of refund should be given due to it not being a meet and greet service.”
Thanks for your feedback. We were not aware of this and haven't heard from you regarding this. We will speak to the car park and understand what happened as you should have received the service you received.
Thanks for your feedback. I am sorry to hear this. We will speak to the car park to understand why no one answered the call. They should have been answering and the driver should have been waiting for you.
“Dropoff OK, had to ring twice on arrival, car took 15-25 minutes to arrive. Plane was scheduled to arrive at 23.45 but arrived early at 23.30 so that could be something to do with it.”
