“I phoned up the number 20 minutes before arrival as advised on email to get told call when 10 minutes away.
I tried calling but said user busy for about 10 minutes so we ended up driving to “parking up” it was clear that the phone had been took off the hook!
I went to the office and said to the man on the desk we have been trying to call we need someone to collect our car so can someone follow us to the terminal please?
To which he replied no I am on my own you will have to leave your car here and walk to the airport which is about 5 minutes away which is not long but it is when you have suitcases a 4 month old baby and a partner who is waiting for a knee op so literally he could not walk over aswel as all the luggage and baby!
I politely explained this and he still insisted I had to leave the car and walk over! I stated to him I have paid for a “meet and greet” he told me no you haven’t I showed him the email and he still said it doesn’t mean a “meet and great” didn’t make sense at all.
So I went back to my car and told my partner he went in and he was the same with him but my partner insisted he wasn’t going to be walking.
The man then got in the car and dropped us off and went back in our car
On the way home we phoned as we was collecting our luggage bear in mind same again we had luggage our baby and his bad knee! Plus it was 01:30 in the morning To which the person said to us you will have to walk over!!! Not a chance even more so at that time with a baby!!
Someone ended up bringing our car to us.
Just giving people a heads up I should of read the reviews myself before booking as I would never have booked customer service terrible attitude terrible and apparently not a meet and greet but that’s what your paying when booking online??
Never again”
I'm very sorry to hear this. Yes, you had booked meet and greet so that was the service the car park should have provided to you. We will be speaking with the car park management to understand why this didn't occur on this occasion as that was what you had paid for. Once again, I'm very sorry for the inconvenience caused.
“Used the Meet and Greet service.
Thought it strange that you had to phone 20 minutes before arrival for further instructions when you arrive at Liverpool airport terminal.
We were told that one of the drivers would meet us and take the car from us.
Told to wait by the yellow submarine in the quick drop off and collect car park.
We had to pay the driver for collecting the car, he was late in arriving because the person who took the call didnt pass on the information to him. This cost £10 as the time was over 5 minutes, the same on return had to pay £6 to leave the pick up area.
Tried to check for this in the small print but couldn't find it.
Paid £16 extra to drop the car off and pick up again.
No complaint with the persons collecting / returning the car, they were very polite, but I do have an issue with the extra £16 we had to pay.
You should be able to drop off / pick up your car without financial penalty for doing so.
Will not use again.”
Thank you for your feedback. This shouldn't have been the case. We will speak with Imagine to understand what happened on this occasion. I'm sorry for any inconvenience caused.
“This is not a meet and greet car park, when we arrived we were told we had to walk to the terminal because they had nobody to transfer us even though we had an austic person in there pyjamas. The site is offsite not in the terminal and you also have to pay additional fees if a transfer is available. If your car is parked outside there is a sign saying that they are not responsible for your car or any damage.
Absolutely unbelievable charging meet and greet prices utter disgrace and deception.
Worst place i have ever used!!!”
“When we arrived we were not met at the airport but told that the service wasn’t available that night and to take the car to the office and we’d need to walk to the airport - with three heavy bags. I think some type of refund should be given due to it not being a meet and greet service.”
Thanks for your feedback. We were not aware of this and haven't heard from you regarding this. We will speak to the car park and understand what happened as you should have received the service you received.
Thanks for your feedback. I am sorry to hear this. We will speak to the car park to understand why no one answered the call. They should have been answering and the driver should have been waiting for you.
