“Shuttle advertised for £3. On arrival at 7am this option was not available and we were told it was a short walk to the airport but - not I feel with baggage -and anyway, we booked on the basis of park and ride. They offered a staff member to drive to the airport drop off park which cost us £5. On return scheduled for about 1am the flight was delayed by about 1 hour. After bag retrieval, I phoned Imagine as directed. No reply to either number. After a few tries, I began to walk to the park leaving my wife to stay with the bags in the airport arrivals. I eventually spoke to someone at Imagine when I was within minutes of the park. I did at least receive an apology but no explanation. Again of course, I had to drive to the drop off car park costing a further £5 and causing further inconvenience.
Not a satisfactory experience. Very poor service and certainly not as advertised.”
Thanks for your feedback. I'm sorry to hear this. We will speak to the car park regarding this as this is a park and ride car park. Please accept our apologies on this occasion.
“Was ok but very hard to find no signs and no shuttle to airport as advertised - walk to airport was a good 10 minute walk if it was raining you would be soaked - would not park here again because of this”
“Good experience. Found location easily, handed over keys and a not too long walk to the terminal. Easy pickup on return. I would use again. It is just park and no ride.”
