Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.
“I purchassed a ball point pen and immediately had issues with writing quality. Essentially the pens do not output ink consistently and leave spots where ink does not transfer tothe paper. Customer service was great, and they sent me 2 free refills. Both of those refills had the same issue. I decided to give the roller ball refill a try, and bought some roller ball refills. All roller ball refills had the same quality issue. At this point I have tried over 6 different pen refills, and had issues with all of them. The pen housing is heavy, but the weight distribution is not balanced very well. With the cap on the back of the pen, it is difficult to write with, and with the cap off the pen it feels strange in the hand. I have since bought a nicer pen for less money, but believe I am outside of the return window for all of my ink products at this point.”
Hi Tayloe,
Thanks for sharing your feedback with us! I've reached out through email regarding your other review about this issue - in case you did not receive this successfully, can you please pop us a message at support@papier.com so that we can help sort this for you?
Best wishes and apologies again,
Papier CS Team
Hi Abigail, thanks so much for sharing your feedback. We're so sorry for the trouble with your pen received! I can see that my colleague Ellie has issued a replacement set of cartridges to resolve the issue with the ink flow, but please do let us know if you have any additional questions we can help with at support@papier.com.
Best wishes and apologies for the trouble,
Papier CS Team
So sorry to hear this, Kyoko! If you'd like to reach out to us at support@papier.com with photos showing the issue, we'll be happy to resolve this for you.
Papier CS Team
“I bought these because I struggled to find a cheaper alternative. They fit my Papier pen but they don't make for a smooth write which is what I was hoping for, it feels kind of ''scratchy'' and doesn't flow nicely on the page. I am kind of tied in because I spent alot of money on the pen. In short nicely packaged, but over priced for what it is.”
