Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.
“This pen is cute but that's where the good qualities stop. It is difficult to open at first, writes poorly (rather scratchy) and I wish that I had my money back. Any ball point is better than this one. I'm very disappointed.”
We're so sorry to hear this, Carole! Please feel free to reach out to us at support@papier.com with photos showing the issue, and we'll be happy to look into this for you.
Papier CS Team
“I really like the look of the pen and the design but it doesn’t write smoothly at all. I tried it with a refill and they are the same. I am going to try to get a refund.”
Hi Abigail, thanks so much for sharing your feedback. Just wanted to copy across my reply to your original review here as well to ensure you receive our reply. We're so sorry for the trouble with your pen received! I can see that my colleague Ellie has issued a replacement set of cartridges to resolve the issue with the ink flow, but please do let us know if you have any additional questions we can help with at support@papier.com.
Best wishes and apologies for the trouble,
Papier CS Team
Hi Stephanie - really sorry to hear this! Please could you pop over some photos/a video demonstrating the issue to support@papier.com? We'll then be happy to assist with a replacement for you!
Papier CS Team
“Pen received may have been old and ink dried. It skips and is very difficult to maintain a nice steady flow of ink. Have tried it on multiple surfaces of paper … same issue on all.”
Hi Carilyn, we're sorry to hear that, we're always happy to replace any faulty items! We've sent you over an email so we can sort this out for you.
Papier Customer Service
