Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.
“The pen is gorgeous however it’s heavy and I find it too effortful to write with. The ink also is not continuous in that some marks of letters won’t show up as the ink runs out briefly. This leaves me with partial letters. Sadly I would not recommend”
So sorry to hear this, Melanie! Please could you pop over a photo/video of how the pen writes to support@papier.com so we can look into this further for you?
Papier CS Team
“A beautiful-looking pen, and I loved that I could choose my colours, but unfortunately I can't get on with it for writing. The ink flow is poor - it's ok for a few words, then becomes scratchy, and I have to position my hand to an angle that feels unnatural for me. It also feels top-heavy. Pens are very subjective and what works for one person doesn't for another, and sadly this one isn't for me.”
Hi Rebecca, we're sorry to hear that the pen doesn't suit you! The issue with the ink definitely sounds unusual so if you'd like to keep the pen please let us know on support@papier.com and we'll be happy to send some replacement refills free of charge which should resolve it. Alternatively if you're like to return the pen due to the weighting issue then returns are free for 30 days.
Papier Customer Service Team
Hi William, we're sorry to hear that! We're always happy to replace any items that are faulty, we have sent you over an email so we can sort that out for you.
Papier Customer Service Team
“You can tell just from the weight and design of this pen that it is a high quality item. I immediately feel more important and intelligent just holding it. My only issue is that, probably due to the way I write, the flow of ink is not always consistent and so some writing is very clear and black and some is a bit thinner and more scratchy looking.”
We're sorry to hear the pen is faulty Kristen! Returns for personalized items are free of charge and you can start one here: https://return.doddle.com/PAPIER
Papier Customer Service Team
“Once again I have not received this item which I ordered on the 8th of December. You deductive my payment from my Visa on the ninth. today is the 29th that I have not received this item. very poor service.”
Hi Nancy, I'm sorry to hear that! It looks like this package was damaged in transit so I have issued a replacement and followed up with you via email with further details. Apologies again!
Papier Customer Service Team
