Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.
“I had to send these back as they were so poor - dried up and faint. I received another set which were the same. Papier customer service was great, just don't recommend these!”
We're so sorry for the trouble with your highlighters, Matt - we'll certainly pass your feedback on. I can see Simrah has assisted with a refund but please do reach back out to us at support@papier.com if you have any further queries.
Papier CS Team
We're so sorry to hear that about the issue with your highlighters, Christopher! If you'd be able to pop over a photo showing the issue with the replacement item, we can absolutely assist further.
Papier CS Team
“I was sent two of these: the one I originally purchased and then a replacement. Sadly neither of them worked. I was thankful to Papier for fully refunding the purchase but can't recommend the product.”
Thank you for your feedback, Claire! We will certainly investigate this issue further and sincerely apologise for the disappointing experience.
Papier CS Team
Hi there,
Thanks for sharing your review! We're so sorry to hear this. Could you please send some images of the highlighters and how they're currently writing to our team at support@papier.com so that we can help sort a solution for you?
Best wishes and apologies again,
Papier CS Team
