Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.
“The quality of the photos was appalling, they were professionally taken and so I know it wasn’t the quality of the photos themselves. The photos appeared to have lines all over them. We were sent a replacement book which had the exact same issue. I have to say that customer services were good and replied quickly and the book itself was nice and I liked the style but the printing the book was rubbish. I would not recommend!!!”
We're so sorry to hear this! It does sound like an unusual issue as it's not normal for a printing glitch to happen twice in a row, if you could send over some photos of the replacement photo book with the issue to support@papier.com we'll be happy to assist with a fix or a full refund.
Papier Customer Service Team
“The black and white photos have come up very poor, not as good quality as the colour photos. The photos were all high resolution from my wedding photographer, so I was a little disappointed. This was a gift for my mum and i was going to order one for myself, but I think I've changed my mind after seeing this one”
Hi Natalie, thanks so much for taking the time to leave your feedback. I'm so sorry to hear that some of your images did not arrive as you anticipated, and apologise for the disappointment caused! Please do send along images of the item received and confirm your order number to support@papier.com so that we can determine if a print error has occurred and what possible solutions we can offer to help sort this for you.
Best wishes and apologies again,
Papier CS Team
Hi Katherine, I'm sorry to hear you are not 100% happy with the quality of your order. When you have a minute please send us some photos to support@papier.com, of the product along with your order number so we can take a further look into this for you. Thanks, Livs
