Pallet Delivery Reviews

4.6 Rating 142 Reviews

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

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Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

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“Very efficient. Helpful driver.”

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Posted 2 years ago

Hi Julie, Many thanks for your kind words and 5 stars. It's great to hear you were happy with our services and driver! Kind regards, PalletOnline

Posted 2 years ago

“Excellent price! Straight forward collection and delivery, will def use again! Thanks!”

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Posted 2 years ago

Hi Jenny, Many thanks for your kind words and excellent feedback! It's great to hear you were happy with our services! We look forward to seeing more bookings from you in the future! Kind regards, PalltetOnline

Posted 2 years ago

“Still not received my delivery that was supposed be to collected on the Wednesday for a Thursday delivery and it’s now Monday! I will definitely never use this service again, the only good service I received was from sue in the office who was a great help tracking my parcel”

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Posted 2 years ago

Hi Neal, Thanks for taking the time to leave your review. I'm sorry to hear you had some trouble with your booking. I've had a look at the notes for your booking and I can see that, unfortunately, the driver was unable to collect your goods on the first attempt due to a road closure outside the collection point. Fortunately, we managed to collect your goods on the 8th July, and I can see that your pallet was successfully delivered today. I am saddened to hear you have decided not to use our services again. I'd like to stress that this does not reflect our usual, exceptional standards. Sadly, road closures amongst other things such as vehicle breakdowns and increased freight volumes can cause occasional delays. For this, I'd like to offer my sincere apologies for the inconvenience this has caused you. Kind regards, PalletOnline

Posted 2 years ago

“Excellent service, ordered a pickup of a pallet on the Tuesday evening. Pallet was picked up on the Wednesday and then delivered first thing on the the Friday morning. Could not have asked for more. Thankyou”

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Posted 2 years ago

Thank you for your excellent review, Ben! It's great to hear everything went smoothly! We hope to see more bookings from you in the future! Kind regards, PalletOnline

Posted 2 years ago

“100% recommended. They do exactly what they promise.”

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Posted 2 years ago

Hi Adam, Thank you for your 5 stars and kind feedback! It's great to hear you'd recommend us! Kind regards, PalletOnline

Posted 2 years ago

“I paid for you to bring a pallet and you never and the driver would not take the items unless they where on a pallet so A pallet was found / made-up and the drive agreed and took it then you called me and say the pallet is over sized and I need to pay for 2 pallets and I refused and then you return the pallet.You was in the wrong not bringing a pallet if you had none of this would of happened,I want my money refunding as you did NOT deliver the service I paid for,”

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Posted 2 years ago

Hi Darren, Thank you for taking the time to leave your review. I'm really sorry to hear about the issues you've had with your booking. I've had a look into this and, unfortunately, your goods were refused by the depot because they were oversized, which is larger than the size declared on your booking. Anything over 1.2m in length, and 1.0m in depth is considered oversized. When booking with us, it's extremely important to select the correct pallet size in line with our size guide, so we can make sure we have enough space on the vehicle. I can see that we gave you the option to pay the difference in cost between the full pallet size that you booked and the oversized pallet price so that we could continue to move your pallet to the delivery point, but when that was refused, we made sure to return the goods at your request. Our team will contact you shortly about this booking, but if you have any questions in the meantime, please don't hesitate to get in touch with us via Live Chat. Kind regards, PalletOnline

Posted 2 years ago

“very pleased. First time i've had to use a palet collection service. Website was easy, i was out when the lorry came but the guy who collected the palet rang me to confirm what needed to be collected and then rang again once he had put the palet on the vehicle. very pleased”

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Posted 2 years ago

Hi Neil. Thank you for your kind words! It's great to hear everything went smoothly with your booking! Kind regards, PalletOnline

Posted 2 years ago

Author didn't leave any comments.

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Posted 2 years ago

Thank you for the 5 stars, Sarah! It's much appreciated. Kind regards, PalletOnline

Posted 2 years ago