Pallet Delivery Reviews

4.6 Rating 142 Reviews

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

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Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

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“pallet measurements were within the measurements they state on their site but they refused to deliver if I didn't pay a extra £17!! Will never use this scam company again.”

1 Helpful Report

Posted 2 years ago

Hi William, Many thanks for your review. I'm sorry to hear about the issues you've had with your booking. I've had a look into this, and I can see that your goods were initially too large for the pallet space booked. When measuring your goods, it's vital that you include the correct size of the pallet, otherwise, your goods may not fit on the trailer. Sadly, the depot picked up on this, and we had no choice but to request the difference in price between the micro pallet size you booked, and the half pallet size that your goods ended up measuring at. To conclude, I apologise for any inconvenience caused, but I assure you we are not a "scam" company. PalletOnline has been operating since 2008, and our parent company has been trading for almost 70 years. We are shareholder members of the UK's most reliable pallet network, and customer experience is at the centre of all we do. We can't stress how important it is to book the correct pallet space in order to avoid additional surcharges. All pallet carriers require accurate measurements so they can plan the most efficient routes, and schedule the correct sized vehicles for each run. I'm saddened to hear you won't be using our services again, but I'd like to thank you for booking with PalletOnline. I sincerely hope that you'll give us another chance in the future to demonstrate our usual, industry-best levels of service. Kind regards, PalletOnline

Posted 2 years ago

“Everything went as planned”

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Posted 2 years ago

Thank you for your review, Elias! Kind regards, PalletOnline

Posted 2 years ago

“Excellent company to work with. Process went like clockwork. Easy to book a collection. Helpful collection driver and delivered on time. Would recommend and use again. Thank you!”

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Posted 2 years ago

What an amazing review, Sarah! Thank you for your kind words and I look forward to seeing more bookings from you in the future. Kind regards, PalletOnline

Posted 2 years ago

“as usual prompt pick up and delivered on time with no complaints”

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Posted 2 years ago

Hi Nik, Many thanks for you review and kind words. I'm thrilled to hear everything went smoothly for you! Kind regards, PalletOnline

Posted 2 years ago

“The item was delivered damaged. And when I phoned the service department, they told me I could not make any claim.”

Helpful Report

Posted 2 years ago

Hi Ali, Thank you for taking the time to write your review. I’m sorry to hear of any damages to your goods. I’ve had a look into this and I can’t see anything on the booking notes that would indicate an issue. I’ve also checked our call logs and there is no trace of a call with us on the phone number provided for the booking. Could I please ask that you get in touch with us via Live Chat to elaborate further on the damages to your goods? Kind regards, PalletOnline

Posted 2 years ago

“Simple, easy and cost effective. Fab”

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Posted 2 years ago

Hi Martin, Thank you for your review and kind words. It's great to hear you were happy with our services! Kind regards, PalletOnline

Posted 2 years ago

“excellent service from start to finish”

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Posted 2 years ago

Thank you for the 5 stars, Mamta! And thanks for choosing PalletOnline. It's great to know we provided an excellent service 😊

Posted 2 years ago

“Excellent Service”

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Posted 2 years ago

Thanks for the kind words, David!

Posted 2 years ago