Pallet Delivery Reviews

4.6 Rating 142 Reviews

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

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Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

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“Thanks for your hard work and dedication. Happy to always use the service”

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Posted 2 years ago

Hi Abas, Thanks for your great review and kind words - we're always happy to provide our customers with excellent service! Kind regards, PalletOnline

Posted 2 years ago

“Excellent”

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Posted 2 years ago

Thanks for your review, Adam - we're glad you were happy with our services! Kind regards, PalletOnline

Posted 2 years ago

“Done exactly what it said on the tin . Happy with it”

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Posted 2 years ago

Hi Andrew, Thank you for your fantastic review - we're delighted you were happy with our services! Kind regards, PalletOnline

Posted 2 years ago

“Great service”

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Posted 2 years ago

Hi Jason, Many thanks for your review - we're thrilled you were happy with our services! Kind regards, PalletOnline

Posted 2 years ago

“Found to be very easy to book online.very reasonable price.great service will use again.10 out of 10 from me.”

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Posted 2 years ago

Thank you very much for the wonderful review, Shaun. I'm pleased you found the booking process easy - we're always looking to improve the user experience on the site, so it's great to read this feedback. Thanks for choosing PalletOnline!

Posted 2 years ago

“Items damaged when they reached their destination so costs incurred by myself for careless handling Thank you for your reply You can see from the pallet that it has been damaged by one of your operatives, so clearly someone has been negligent , it has nothing to do with the shrink wrapping More importantly I have been contacted today by our elderly neighbours who your driver was extremely rude to blocking the road during the collection and rudely telling them he would not move to the near side of the road to allow them access to their house This is so disappointing as we are near completion on this large detached house whee we have had hundreds of deliveries and collections and not once in the 9 month build has this situation occurred The lady is 83 years old and your driver should be ashamed of himself I look forward to your comments Trevor Baylis”

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Posted 2 years ago

Hi Trevor, Thank you for taking the time to leave a review. I've taken a look at the photos you submitted to us, and unfortunately, the collection point wrapped heavy brick goods in only shrink wrap. The issue with this is that over 400kg of fire bricks and flues were being moved. The goods would have been better suited to be strapped for movement through the network. Sadly, shrink wrap alone is unlikely to hold the goods in position while being moved through the network when single items carry such weight. We would have preferred the driver to refuse the goods on collection, as on this occasion, the goods were not secured well enough to the pallet. I can see this is your first booking with us and we did move the collection date at your request. I'm sorry to see it didn't go as well as both parties would have hoped for. It doesn't look as though you have reported this issue to us directly, so please get in touch with our team via LiveChat on our website and we can send out a claim form if you wish to make a claim against any damages suffered. Just to note, we do not generally have issues with moving goods of this nature when they are sufficiently secured to the pallet. If there is any further support we can provide, please get in touch. We have a full support team ready and waiting. Best Regards, PalletOnline

Posted 2 years ago