Pallet Delivery Reviews

4.6 Rating 142 Reviews

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

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Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

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“collected on time and delivered on time, perfect…”

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Posted 2 years ago

Hi Neil, Many thanks for your review - we're delighted you are happy with our services! Kind regards, PalletOnline

Posted 2 years ago

“Didn't collect on date promised on the website and delivered 4 days later than advertised”

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Posted 2 years ago

Hi Lawrence, Thank you for taking the time to write your review. I'm really sorry to read that your collection was delayed. Sadly, it looks as though the driver ran out of time to collect your pallet on the initial date requested. Although the majority of issues caused by the pandemic and HGV driver shortage have cleared up, some depots are still experiencing higher than usual volumes of freight, causing delays in some areas of the country. Despite the initial collection delay, I can see that the goods were picked up on Thursday and delivered on Monday, 2 working days later. This is the indicated transit time for a super saver delivery. Occasionally, bookings experience delays. After all, this is logistics with many moving parts, and unfortunately, no booking dates can be guaranteed. This is because there are so many events that are out of our control, including driver illness, vehicle breakdowns, road accidents, traffic, and so on. That being said, PalletOnline operates through the UK's most reliable pallet network, maintaining the industry's highest success rate. In conclusion, I'd like to sincerely apologise for the inconvenience. I've dropped you a private message about this booking. Please don't hesitate to reach out to the team via LiveChat if you have any further queries about this booking. Best Regards, PalletOnline

Posted 2 years ago

“Friendly, polite deliverer. Calls before turning up. Thank you”

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Posted 2 years ago

Hi Mared, Many thanks for your kind feedback and review. We're delighted you were happy with our services. Kind regards, PalletOnline

Posted 2 years ago

“I was order courier monday, Wednesday didn't turn up”

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Posted 2 years ago

Hi Tomasz, Thank you for taking the time to write your review. I'm really sorry to hear about the delay you've experienced with your collection. I've had a look into this, and unfortunately, the driver wasn't able to make the collection yesterday as the driver ran out of time. Sadly, some depots are still experiencing higher than usual freight volumes, which is causing delays in certain areas, but I assure you that your goods are scheduled to be collected today. I've checked the system, and I can see that we have upgraded your delivery from a Super Saver to a Next Day delivery service, free of charge. Please be aware that all collections are made from 9 am til 5 pm, so the driver still has time to collect the goods from you today. If the driver still hasn't picked up your goods, please contact us now via LiveChat and we will be more than happy to contact the collection depot to get an update for you. Best regards, PalletOnline

Posted 2 years ago

“We use regularly & the service is excellent.”

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Posted 2 years ago

Hi Wendy, Many thanks for your 5 stars and kind words. It's great to hear such kind feedback from a frequent customer! Kind regards, PalletOnline

Posted 2 years ago

Author didn't leave any comments.

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Posted 2 years ago

Thank you for your 5 stars, Charlie! Kind regards, PalletOnline

Posted 2 years ago

“excellent service”

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Posted 2 years ago

Hi Martin, Thanks for your review and 5 stars - we're delighted you're happy with our services! Kind regards, PalletOnline

Posted 2 years ago

“These guys are just great - highly recommend them!”

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Posted 2 years ago

Hi Jane, Thank you for your amazing review and kind words - we're delighted you are happy with our services! It's lovely to hear you'd recommend us to others! Kind regards, PalletOnline

Posted 2 years ago