Pallet Delivery Reviews

4.6 Rating 142 Reviews

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About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

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Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

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Helpful Report

Posted 2 years ago

Hi Cokine, Thank you for the 5 stars! Kind regards, PalletOnline

Posted 2 years ago

“Excellent Service”

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Posted 2 years ago

Hi John, Thank you for your review - we're delighted you're happy with our services! Kind regards, PalletOnline

Posted 2 years ago

“All I can say is its a pity that the big boys dont come up to pallet-line standard it was collected and delivered the next day, seamless Ist class, can fully recommend”

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Posted 2 years ago

Hi Jayne, Many thanks for your kind words! We're thrilled to hear you received a seamless experience from us! Kind regards, PalletOnline

Posted 2 years ago

“Easy booking, good value, fast delivery, thanks.”

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Posted 2 years ago

Hi Anthony, Many thanks for your review and kind words - we're thrilled to hear you found value in our services! Kind regards, PalletOnline

Posted 2 years ago

“Great service and good price”

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Posted 2 years ago

Thank you for your review, William! It's great to hear you were happy with our services and prices! Kind regards, PalletOnline

Posted 2 years ago

“Paid for a Tuesday pickup pre-3 pm and next day delivery pre-12. Goods weren't collected Tuesday and I wasn't informed. The goods collected on Wednesday at 3 pm, not before, were incorrect - 1 pallet rather than 2 collected; were the labels not checked at all, nor the actual quantity of pallets?? Delivery finally made 2 days late, my clients unhappy and so am I. Not impressed whatsoever.”

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Posted 2 years ago

Hi George, Thanks for taking the time to write your review. I'm really sorry to hear about the issues you've had with your booking. I've had a look into this and, unfortunately, the collection depot were unable to collect your goods on the first occasion. This was due to the driver running out of time. Sadly, some depots across the country are under considerable strain at the moment due to huge freight volumes and, sometimes, drivers can run out of time to complete their collections due to the number of jobs they have on their schedule for the day. Usually, we’re extremely proactive when it comes to letting our customers know of any delays. Sadly, on this occasion, the collection depot didn’t notify us of any issues at the time, which meant we weren’t able to let you know until it was too late. We can only apologise for this failure in communication. When the driver arrived to collect the goods the following day, sadly, the driver was given the wrong goods to load. However, we were quickly made aware of the mix up and the driver went back to site to swap the goods as soon as possible. It's extremely important that everything is correct and ready to go when the driver arrives to prevent delays and any additional charges. To conclude, I’d like to offer my sincere apologies for the delays you experienced on this occasion. I completely understand your frustration. PalletOnline are proud to be one of the UK's most reliable pallet delivery services, therefore, instances like this are extremely rare, and it's just as disappointing for us as it is for you when these things happen. I really hope you will give us another chance to demonstrate our usual, industry-best standards in the future. If you have any further questions regarding this booking, please don't hesitate to get in touch with us via Live Chat. Kind regards, PalletOnline

Posted 2 years ago

“First time I have used them and it was a very good experience.”

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Posted 2 years ago

Hi Robin, Many thanks for your review and 5 stars - we're delighted to hear you had a great experience with us! We hope to see more bookings from you in the future! Kind regards, PalletOnline

Posted 2 years ago

“You ripped me off charging extra because you couldn't drop off at the door But at least you got it there”

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Posted 2 years ago

Hi Gary, Thanks for taking the time to leave your review. I'm really sorry to hear about the issues you faced with your booking. I've had a look into this, and I can see that, unfortunately, the delivery depot was unable to deliver your pallet on the first occasion due to an access issue that we weren't made aware of. It's vital that you let us know of any access restrictions, as we need to ensure we send the right size vehicle. Unfortunately, the delivery driver was unable to access the delivery point due to their vehicle being too large. We made sure to reschedule the delivery in a smaller vehicle. We're really sorry that you feel we ripped you off, however, that's not the case. We make it clear that the customer must inform us of any access issues, with notices being shown on the order completion page and our terms and conditions. We do apologise for any inconvenience caused on this occasion, and I'm happy to hear that your goods got delivered safely. If you have any questions regarding this booking, please don't hesitate to get in touch with us via Live Chat. Kind regards, PalletOnline

Posted 2 years ago