“Kept up to date on day of delivery. It came flat packed as described and was carried up the stairs. Only took about 1 hour to assemble and feels and looks solid. Well worth the price.”
“We’ve had oak furniture in the past and this cane flat packed which hasn’t been our experience before. It felt light and a bit flimsy, doesn’t feel sturdy and thick like our other pieces. I also called the customer service line to ask about assembly and they said someone would call me back, they never did.”
Thank you so much for taking the time to share your feedback on our Harwell Oak Single Wardrobe. We truly appreciate customers like you who provide valuable insights about their experiences.
We are truly sorry to hear about the issues you encountered with the wardrobe. We understand that the flat pack nature of the furniture may have differed from your previous oak furniture experiences, and we apologize if it felt light and flimsy. Our aim is always to provide sturdy and reliable pieces, and we regret that this did not meet your expectations.
Additionally, we sincerely apologize for the lack of response from our customer service line regarding the assembly query. We understand the frustration caused by not receiving the promised callback, and we deeply apologize for the inconvenience caused.
Once again, thank you for bringing this to our attention. We value your feedback and will work diligently to ensure a better experience for you and our future customers.
