“This is a good item, well made. However, someone had the bright idea of wrapping the cushion in polythene and then bolting it to the frame over the top of the polythene making it impossible to remove without either having to take it apart or trying to carefully cut off without damaging the wood or upholstery.”
Dear Joanne, Thank you so much for taking the time to provide us with your feedback on the Ryedale Oak Corner Hall Bench. We truly appreciate your kind words and are glad to hear that you found it to be a well-made item.
We apologize for the inconvenience caused by the packaging of the cushion. It seems that the polythene wrapping and bolting placed over the cushion made it difficult for you to remove without causing potential damage to the wood or upholstery. We understand how frustrating this must have been, and we sincerely apologize for any inconvenience caused.
Once again, thank you for your valuable feedback. We hope you are enjoying your Ryedale Oak Corner Hall Bench despite the inconvenience, and we are here to assist you with anything you may need.
Thank you so much Terry for your 5 star rating of Ryedale Oak Corner Hall Bench! We are so thrilled to hear that you are so pleased with the product as well as its packaging. Thanks again!
Thank you Karen for your 4 star rating! We truly appreciate your feedback. We are sorry to hear that the wicker basket was not to your expectations. We will definitely take your comment into account.
