“Bench is ok.
Will not be using the company again, due to having to wait 4 months, very little communication . We had a delivery date pushed back twice. One of the delivery dates was cancelled an hour before it was supposed to arrive. No explanation given . Very disappointed”
Thank you for your review, Helen. We're sorry to hear about the delays and lack of communication regarding your delivery. We understand how frustrating that must have been, and we truly apologize for any inconvenience caused, especially with the last-minute cancellation.
Your feedback is invaluable to us, and we'll be addressing these concerns with our team to improve our processes moving forward. We appreciate your patience throughout this experience, and we're sorry to have disappointed you. Should you have any further concerns or need assistance, please feel free to reach out. Thank you for sharing your thoughts.
“Fantastic bench, solid and well worth the money. Amazing communications lovely lady who answered all my questions. Delivery was smooth and quick cannot fault them.... recommended”
Dear Julie, Thank you so much for your wonderful 5-star rating of our Carthorpe Oak Monks Bench! We are thrilled to hear that you found it to be a fantastic bench, solid and well worth the money.
We are delighted to know that you had a fantastic experience with our customer service, and our lovely lady was able to answer all your questions. Your satisfaction is our top priority, and we will always strive to provide excellent communication and support.
We're glad that the delivery process was smooth and quick, leaving you with no complaints. Your recommendation means a lot to us, and we truly appreciate it.
Once again, thank you for choosing us. Please don't hesitate to reach out if you have any further queries or require assistance. We would be more than happy to assist you.
