Callowesse Kuvasz Tall & Narrow Child & Pet Pressure Fit Safety Gate | 66-73cm x H96cm | Suitable for Doors and Stairs | Black Reviews

3 Rating 9 Reviews

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“Awful gate. First one I got the whole gate came detached in my hands from the frame. Literally flung off the hinges. Then I got a replacement and the locking mechanism was broke, sent multiple videos to you guys and told I wasn't pressing it correctly even though I had stated over and over no matter what I do it's broke, whilst sending video after video. I was offered to exchange it for a different one which I couldn't do as the only tall gates you carry are this one in different sizes and colours. Then was finally able to have a refund. Awful gate. Whilst the customer service wasn't too bad at swapping the first one the second time I was just made to feel like a right idiot before they finally believed me.”

Helpful Report

Posted 1 year ago

Hi Aleya, Thank you for taking the time to leave a review. I want to start by apologising for the experience you have had with both the initial gate and the replacement. This should not have happened, and we understand that it must have been frustrating and inconvenient for you. We understand your frustration in explaining the issue repeatedly through videos, and we are sorry if that made you feel unheard or disregarded. Your feedback allows us to better understand our customers' experiences and improve our processes moving forward. Secondly, we are glad to hear that our team was able to assist you at that time, even though we deeply regret any negative impression that may have been left during the exchange. Rest assured that we will use your feedback to improve our communication and ensure our customers feel supported and understood throughout the entire process. We truly appreciate your patience throughout this ordeal, and we are grateful that you have given us the opportunity to make things right for you by providing a refund. Should you ever consider giving us another chance in the future, we will do everything within our power to ensure a positive experience. If you have any further questions or concerns, please do not hesitate to reach out to us directly. Kind regards, Olivers BabyCare

Posted 1 year ago