Hi NanaBabe,
Thank you so much for taking the time to share your feedback on our new returns feature. We deeply apologize for the inconvenience caused by our return policy. I know you are a loyal customer of NanaMacs, so we would be happy to offer a refund should you decide to return the item associated with this order instead of the store credit gift card. Please just know going forward, all orders will have to follow normal guidelines. We have noted your account for this exception. If you have any further concerns or questions, please don't hesitate to reach out to us at help@nanamacs.com.
Best regards,
NanaMacs
