“I decided to get Nana Pass because I waited until the last minute to order an outfit for my sister's college graduation. I had like a week to find what I wanted, and then get it to Louisiana before graduation. Luckily, Nana Pass is offered to speed up the process. I received my order within a few days, and 2 days before the expected delivery date. This was perfect timing! I'm so thankful this was an option! I also just want to add, Nana Macs customer service is amazing! Their response is unbelievably quick & they thoroughly answered any questions I had. Nana Macs goes the extra mile to make sure their customers are completely satisfied with their overall experience. I will definitely be recommending them to everyone I know. I wish I would have found this site sooner!”
Hey NanaBabe,
Thank you so much for taking the time to share your feedback with us regarding your recent purchase. We sincerely apologize for the inconvenience and disappointment you experienced with this order so far. Please be advised our NanaPass does only expedite the our 3-5 business processing times and has no effect on the shipping status of an order. Additionally, it does look like we have initiated a claim with the carrier in order to try and recuperate your missing package. We are still working with the carrier to try and obtain additional information and appreciate your continued patience and understanding. As soon as we hear back from the carrier, we will follow up with you regarding the status of the order to discuss our options going forward.
Best wishes,
NanaMacs
Hey NanaBabe,
Thank you so much for taking the time to share your feedback with us regarding your recent purchase. We truly appreciate your support and enthusiasm for our product. We sincerely apologize for the inconvenience and disappointment you experienced when this item didn't arrive when expected with our NanaPass. Please be advised our NanaPass ensures your order will ship out within one business day with standard shipping. If you are needing faster shipping then you may consider skipping the Nanapass and just purchasing either UPS 3 Day Select, 2nd Day Air, or Next Day Air at checkout. Please feel free to reach out to us at help@nanamacs.com if we can be of further assistance.
Best regards,
NanaMacs
