Hey NanaBabe,
Thank you so much for taking the time to share your feedback with us regarding your recent purchase. We sincerely apologize for the inconvenience and disappointment you experienced with this order so far. Please be advised our NanaPass is not a physical product. However, it allows your order to skip the regular 3-5 business day order processing and ensures your order will ship out within one business day with standard shipping. We hope this helps clear up any confusion regarding our NanaPass. Additionally, if you are needing faster shipping then you may consider skipping the Nanapass and just purchasing either UPS 3 Day Select, 2nd Day Air, or Next Day Air at checkout. Please feel free to reach out to us at help@nanamacs.com if we can be of further assistance.
Best regards,
NanaMacs