Hey Stephanie,
Thank you so much for taking the time to share your feedback with us regarding your recent purchase. We sincerely apologize for the inconvenience and disappointment you experienced with this purchase. Please be advised our NanaPass will allow your order to skip the regular 3-5 business day order processing and ensure your order will ship out within one business day with standard shipping.
In regards to the issue you encountered with the item you received, we are happy to assist you with resolving this matter, if you could please send some photos of the issue as well as a photo of all labels located on the clear bag the item arrived in? These photos will assist us in reaching out to the manufacturer to address this issue. In addition, if you are having a hard time reaching us through email, please feel free to reach out to us via text/call at (208) 889-1444. Thank you again for your valuable feedback and look forward to hearing from you soon.
Kind regards,
NanaMacs
