Hey NanaBabe,
Thank you so much for taking the time to share your feedback with us regarding your recent purchase. We sincerely apologize for the inconvenience and disappointment you experienced with this order so far. Please be advised our NanaPass allows your order to skip the regular 5-7 business day order processing and ensures your order will ship out within one business day with standard shipping. Additionally, if you choose expedited shipping at checkout, the NanaPass is not necessary, as the expedited shipping option will also ensure your order will ship out within one business day. If there is anything else we can assist you with, please don't hesitate to reach out to us at help@nanamacs.com!
Best regards,
NanaMacs