“Same as my review with the black ones. At first they are nice, but as the day passes by the start to fall apart and the rhinestones in the slit start falling.”
“These jeans are WAY too big. It says the model is wearing a size small and she wears a size 0 or 1. I am a 4 or 6 and I am swimming in these. Unfortunate that you have to pay to ship them back when they don’t fit.”
Hey NanaBabe,
Thank you so much for taking the time to share your feedback with us regarding your recent purchase. We are so sorry to hear that this item didn't fit as expected and that you are not satisfied with our return policy.
We do ask that our customers cover the cost of their return shipping, as for all orders under $50, we charge a flat rate of only $3.95, which is considerably less than the actual shipping cost to ship the package to you. We do encourage our customers to shop around with different shipping carriers than just one as we have found that different carriers have different rates depending on the size and weight of the package and where it is going. We apologize for any inconvenience this has caused and appreciate your understanding.
Attached below are our return and exchange instructions for your convenience. If there is anything else we can assist you with, please don't hesitate to reach out to us at help@nanamacs.com!
RETURN INSTRUCTIONS:
First, please click on the following link to make sure your item is eligible for return: https://nanamacs.com/pages/help-center?hcUrl=%2Fen-US%2Fis-my-order-return-eligible-338083
Next, simply ship the item back to us in its original, unworn condition with all tags attached using the shipping carrier of your choice. Be sure to include the packing slip or your name, email address and the order number. You may ship back multiple orders in the same package if you include the packing slip or order number for each order. You can use the tracking information provided by your shipping carrier to track the delivery of your return.
You can ship your items to:
NanaMacs Returns
4415 W Hargrave Ave
Post Falls, ID 83854
Please allow 5-7 business days to process your return once we receive it. A refund will be issued in the form of a digital gift card which will be sent to your email address on file. If you have trouble finding the email, be sure to check your spam and promotions folder.
EXCHANGE INSTRUCTIONS:
As stated in our policy, an exchange is defined as exchanging the exact item for a different size and/or color. All exchange items must meet our return requirements which can be found by clicking the following link: https://nanamacs.com/pages/help-center?hcUrl=%2Fen-US%2Fis-my-order-return-eligible-338083
If you wish to make an exchange, please follow these three easy steps:
1) Go to the website and make a new purchase for the item in the size and/or color you prefer.
2) Respond to this email thread with your new order number.
3) Ship the original item back to us using the shipping carrier of your choice. Be sure to include the packing slip or your name, email address and the original order number.
Once we’ve received your return, it will take 5-7 business days to process it and notify the bank of your refund. You will receive a separate email letting you know when this happens. Please allow 5 additional business days for your bank to process the refund.
Please ship your items to:
NanaMacs
ATTN: Returns
4415 W Hargrave Ave
Post Falls, ID 83854
“Love the look of these but I am 5'3 and these are way too long. I am looking for a seamstress that can shorten them for me becuase they are so stylish!”
“These jeans are AMAZING. The stretch is phenomenal! The gem stones are also sewn in to the pants but honestly I will still wash them by hand or turn them inside out in the wash. But for reference I am 5’8 and weight 163 pounds and I got a medium and I have thicker thighs and they fit perfect! Definitely don’t worry about sizing. I got so many compliments in these… if you are thinking about getting them… DO IT”
“These are SO CUTE!!! I sized “up” to a medium but the fit is still great!! Lord the heart detail on the butt is SO good and of course the slits on the front—amazing. The length is perfect—I’m 5’3” but with 3” booties these are exactly right. LOVE!!”
