“Honestly my sleep have been improved, as well my son’s sleep too as I purchased first a king topper and I was so happy and then I’ve ordered a Super king for my son too. So now, the entire family is happy. Panda is definitely a great brand to purchase toppers and pillows. Thank you very much.”
“I bought a super king topper expecting it to be much thicker in person, especially after leaving it to expand for 24 hours. Even after a week, it still was not as thick as it appeared in the website photos.
I then washed the cover and was surprised to see that the fabric, which was advertised as bamboo, also contains polyester. The main reason I bought this topper was because I believed it was 100% bamboo.
Another issue is that the blue foam has a yellow line running through it, which honestly looks like a stain.
I paid £157 for a topper that contains polyester mixed with the bamboo cover, has what looks like a stain on the foam, and does not match the thickness shown in the product images. Overall, I am very disappointed. I am not interested in apologies I want a proper solution. And I don’t want a refund I just want a solution and not excuses”
Hello Nadia,
Thank you for your detailed feedback.
We are sorry to hear that your topper has not met your expectations regarding thickness, material composition, and the appearance of the foam. To provide an immediate solution, we would like to inspect the item further. Please contact us at info@pandalondon.com with your order number and photos of the item. Once we have these details, our team will work to resolve this for you as quickly as possible.
Sweet dreams,
Panda London Team
“I love this mattress topper. I read reviews on a large amount of different products before choosing this one. It is so comfortable. The only thing I would say is that it is quite hot…. But I am starting to adjust to this. Overall the best mattress topper I have used.”
“⸻
The topper is so cosy and excellent quality. I was so pleased with it that I went on to buy another three toppers, a pillow, and two pillowcases. The comfort and overall quality are fantastic, and I’ve been really happy with the products themselves.
The only thing that let them down was the customer service regarding a special offer. I spent several hundred pounds and ordered through Boots (as the items were slightly cheaper on line at Boots) Although the items were dispatched from Panda’s warehouse, Panda wouldn’t honour a special offer they were running just a few days after I made my purchases. I was initially told they would look into it, but later they said they couldn’t remember what the offer was (and neither could I). Eventually, I was informed that because I purchased through Boots rather than directly from Panda, they wouldn’t be able to apply anything.
I felt very let down by the lack of goodwill, especially given the amount I had spent and the fact that I became a repeat customer so quickly. The products are wonderful, but the aftercare experience was disappointing”
Hello there,
Thank you for sharing your feedback with us!
We are sorry to hear that our topper wasn't quite the right fit for you and that you were looking for something a bit firmer. While our orthopaedic grade memory foam is designed to be supportive, we know that firmness is a very personal preference. We are so pleased to hear that our return process was easy and hassle-free for you! Providing that peace of mind is exactly why we offer our 30-Night Trial.
Sweet dreams,
Panda London Team
