“This purchase has been the absolute WORST experience. This is quite a luxury purchase, and I did so much research before buying the mattress topper as it was supposed to help with back issues, however, it made them worse instead, so sadly needed to return the product. Dealing with their incompetent and inefficient team has been horrendous, they are incapable of organizing a time to come collect the return package and make it impossible to get a refund. I’m extremely disappointed and discourage anyone from ever consider this horrible brand!!!”
Hello there,
Thank you for sharing your feedback, though we are incredibly sorry to hear about the inconvenience you’ve experienced. We understand how disappointing it is when a purchase doesn't meet expectations, and it is even more upsetting to hear that our collection process has let you down. We can see that our team has been in touch regarding the collection delay. We are closely monitoring this to ensure the pickup is completed successfully so we can issue your refund as quickly as possible. Please rest assured that we are committed to getting this resolved for you.
Sweet dreams,
Panda London Team
“We bought this for our guest bed which is a "small double ". The fit is perfect for starters. There are 4 adjustable corner straps so it never wanders during the night. It is like sleeping on a cloud. Would thoroughly recommend.”
“Brilliant Service by Panda. Ordered online and it arrived as scheduled. Followed instructions about opening and unrolling the topper at midday. Slept on it 10 hours later and was comfortable although recommended time for full 'inflation' is 12-16 hours. Improved with time. Very comfortable and a great improvement on my old 16 year 'foam' one. Thanks Panda. Would highly recommend.”
“I like this mattress topper. Very comfortable. One worrying thing is that the cover wrinkles a lot and can be felt through my sheet as I move my legs and don't know what to do about it, perhaps take the cover off.”
“Ordered on back order, took a while but Customer Service was great. I’ve been using it for about a month now. If you want to sleep like a Grizzly Bear after a Honey Fest then this is for you. I sleep solid. Extremely comfortable, very well made and so nice to climb into bed. I can understand why PANDA are always out of stock on this product.”
