“My apologies, this does not reflect on the very good customer service team, but what I received wasn't new, the box had been taped up after being opened and I'm sure that the warehouse wouldn't send out an item in that conditionâť“ so I never bothered to open the box and arranged to send it back the next day.
I would have loved to give an honest review of the topper but was totally disappointed with what I received.”
Hello James,
Thank you for your review, and we sincerely apologise for the condition in which your order arrived.
We understand your frustration and appreciate you taking the time to share this with us. Your feedback is extremely valuable and this has been investigated with our warehouse team and the courier to ensure it does not happen again.
We are, however, pleased to hear that our customer service team was able to assist you with the return so efficiently, and we hope you will consider giving our products another try in the future.
Sweet dreams,
Panda Team
