“The tool arrived and it looks good. I paid for it to be engraved but it’s arrived looking like the personalisation has been stuck on. I know this doesn’t seem like much difference but this could come off so I hope it doesn’t. It’s a Christmas present so I’m hoping my son will like it. If you don’t mind it not being engraved when you pay for engraving then you will be fine.”
Dear Lucy,
Thank you for your feedback. We’re sorry for any confusion regarding the personalisation. Just to clarify, we don’t use stickers for personalisation – instead, we use a laser engraving process, which etches the design directly into the surface of the Multitool. This ensures that the engraving is permanent and won’t come off. We hope your son will love the gift, and we trust this clears up any concerns. If you have any further questions or issues, please don’t hesitate to get in touch.
