CHEW Car Hire Excess Insurance Reviews

4.5 Rating 78 Reviews

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Phone:

01183 218197

Email:

info@moneymaxim.co.uk

Location:

Suite 8, Market House Market Place Wokingham RG40 1AP
Wokingham
RG40 1AP

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Dorothy Ann McDonald

Verified Reviewer

“In October 2018. We took out car hire excess insurance with yourselves intending to hire a car on holiday in Spain. On arrival at alicante the car hire company refused to recognise the insurance we'd taken and being on our own, my daughter and I felt pressured into taking their insurance, we have tried on several occasions to speak/complain to the Spanish company involved but they have, as yet, not graced us with a reply. So, although it is not directly a fault of yours, we would definitely think twice about taking another policy.”

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Posted 5 years ago

Hi Dorothy, I am sorry this was your experience - as you say no fault at all with CHEW, but left you with a nasty taste in your mouth. Fortunately its fairly rare that users do end up buying further cover at the desk, but I do understand that infrequent car hirers using a company which adopts this practice can feel under pressure. We would encourage you to have another go though, and would encourage you to speak to us at MoneyMaxim before your next trip. We will be delighted to help you avoid those car hire firms who use more debatable practices, and share a few ideas on how its best to deal with 'over enthusiastic' car hire agents. Ross Dymond Customer Service Specialist

Posted 5 years ago

Saman Shamlou

Verified Reviewer

“Please”

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Posted 5 years ago

“Far cheaper than the options provided through the rental company. Didn't need to use it but a reassuring piece of mind nonetheless.”

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Posted 5 years ago

Graham Morriss

Verified Reviewer

Author didn't leave any comments.

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Posted 5 years ago

Jennifer Bentley

Verified Reviewer

“I didn't need to make a claim but I was pleased with the price, and I purchased a stand alone policy to avoid having to pay for an exorbitant excess on car hire. On my latest policy that I took out, I had to cancel becuase I'd fractured my foot so could not drive, and had to cancel the car hire. I was refunded the money I'd paid CHEW promptly.”

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Posted 5 years ago

Author didn't leave any comments.

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Posted 5 years ago

John Carstairs

Verified Reviewer

“Good price for worldwide cover, easy to complete application, thankfully so far not needed to use it.”

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Posted 5 years ago

“Seems OK as far as it went. What really matters is what happens when a claim is made. Happily I did not need to make a claim so I cannot give a review about how efficient and helpful they are in dealing with a claim.”

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Posted 5 years ago

Thank you for your review, A 3-star review would suggest some sort of dissatisfaction with the policy you purchased, however we notice that actually because you did not have to claim that is why the product was rated as 'average' - We are confident that CHEW would deliver in the event you had to claim based on many other reviews, and hope this policy offers you the peace of mind required when hiring a car! We look forward to helping again in the future, Ross Customer Service Specialist

Posted 5 years ago