“The packaging was lovely but I expected the necklace to be set in the packaging rather than in tiny plastic bag inside the box. If I hadn't have taken the necklace out to check, i would have given it this way which defeats the point of the lovely packaging!”
Dear Jill
We are very sorry that your packaging was damaged in transit and had we known, we would have been very happy to send replacement packaging to you immediately. The brand packaging has been described as some of the best in the industry and we are so sorry that it didn't arrive in the perfect condition in which it would have been sent.
Kind regards
Molly Brown London
