“Despite ordering on the 20th November I still have not received my item. Am still waiting to hear back from Mark Hill…….NOT a happy customer as this is to be a Christmas present!!!!”
Hi Julie, I'm really sorry for the issues with the delivery of this order. Unfortunately the parcel has been lost by Evri which is completely out of our control. We had contacted Evri on the day of your first email and were waiting for Evri to get back in touch with us to update us on the delivery of your order. As agreed with yourself today, we have sent a replacement out to you by an alternative courier. Please be assured that Mark Hill have done everything to best resolve this delivery issue. Kind Regards, Team Mark Hill
