Hi Deirdre,
I'm sorry you are not happy with the frame, but it is solid timber (Not MDF or similar) so I don't really know what you mean by poor quality? Regarding the inlay I apologise this wasn't included, this item is intended for customers who have already received a print with an inlay and want to have it framed.
We will send the inlay to you straight away and apologies for any confusion.
Many thanks
